Professional Indemnity Insurance
As an ICAEW-regulated probate firm, we are required to maintain Professional Indemnity Insurance in accordance with the ICAEW Professional Indemnity Insurance Regulations.
Our Professional Indemnity Insurance provides cover up to a maximum of £500,000 per claim. Our liability is limited to this amount. This level of cover satisfies the ICAEW’s minimum requirement of £500,000 per claim.
Complaints and Redress
At Smart Probate, we aim to provide the highest level of service. However, if at any point you are unhappy with the service you have received, or something concerns you, please let us know as soon as possible so we can try to put things right.
We are committed to addressing your concerns promptly, fairly, without charge and within 8 weeks. Any complaint should be submitted to us by letter.
If we cannot resolve your complaint
If we’re unable to resolve your complaint internally, you may be able to refer it to the Legal Ombudsman, which investigates complaints about the services provided by firms providing legal services. The Ombudsman will expect you to have used our internal procedure in the first place.
The contact details for the Legal Ombudsman are:
The time limits for referring a complaint to the Legal Ombudsman are:
- within six months of the firm’s final response;
- one year from the date of the act or omission being complained about; or
- one year from the date when the complainant should have realised that there was cause for complaint.
If your complaint relates to professional misconduct, rather than our service, and you are not satisfied with our response, you should contact our regulator ICAEW. Further information about how to raise a concern is available on their website.
ICAEW’s Compensation Scheme
In the unlikely event that we cannot meet our liabilities to you, you may be able to seek a grant from ICAEW’s Compensation Scheme. Generally, applications for a grant must be made to ICAEW within 12 months of the time you become aware, or reasonably ought to have been aware of the loss. Further information about the scheme and the circumstances in which grants may be made is available on ICAEW’s website.
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Monday–Friday: 9:30 AM – 5:30 PM
Saturday: 9:30 AM – 12:30 PM